1. Introduction
Burger One ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
This Privacy Policy has been developed in accordance with the New Zealand Privacy Act 2020 and outlines our obligations and practices in relation to handling your personal information.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and delivery address.
- Order Information: Details about the products you purchase, payment information, and delivery preferences.
- Technical Information: IP address, browser type, device information, and cookies when you visit our website.
- Communication Information: Records of your communications with us, including feedback, inquiries, and support requests.
3. How We Collect Information
We collect personal information in the following ways:
- When you place an order through our website or third-party delivery platforms.
- When you create an account or sign up for our newsletter.
- When you contact us via email, phone, or social media.
- When you participate in promotions, surveys, or provide feedback.
- Through cookies and similar technologies when you browse our website.
4. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders, account, or inquiries.
- To send you marketing communications about our products, promotions, and events (where you have consented).
- To improve our products, services, and website.
- To comply with our legal obligations.
- To detect and prevent fraud or other illegal activities.
5. Disclosure of Your Information
We do not share your personal information with third parties, except with platforms associated with Burger One, such as delivery and payment platforms. We may disclose your information to:
- Delivery partners to fulfill your orders.
- Payment processors to complete transactions.
- Service providers who assist us in operating our business (e.g., website hosting, analytics).
- Government authorities or law enforcement when required by law.
All third parties with whom we share your information are required to protect your information and use it only for the specific purpose for which it was provided.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information that we hold.
- Request correction of your personal information if it is inaccurate.
- Request deletion of your personal information in certain circumstances.
- Withdraw your consent to the processing of your personal information.
- Lodge a complaint with the Privacy Commissioner if you believe we have violated your privacy rights.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
info@burgerone.nz